Support-Rx.com ePharmacy Review. Easy Refills and Reorders.
By Elaine Waller, PharmD / Last Updated:
Reviewed by Eli Coleman, PhD
Support-Rx.com is a legitimate mail-order pharmacy offering both prescription pharmaceuticals and OTC drugs. The business is a chain of Internet pharmacies specializing in Rx refills and low-priced generics among adult consumers in United States and the world.
Contents:
- What is Support-Rx.com?
- Online Pharmacy Benefits
- Legitimacy and Regulations
- Website Security & Privacy
- Customer Reviews and Ratings
- Pharmaceutical Treatment Options (Medication Offerings)
- Medication Sourcing, Quality Control and Customer Safety
- Insurance Coverage & Payment Options
- Shipping Companies & Delivery
- Automatic Pharmaceutical Refills
- Online Doctor Consultation Costs
- Mobile Application
- Consumer Satisfaction
- Medication Costs in United States and Cheaper Alternatives
- Frequently Asked Questions (FAQ)
What is Support-Rx.com?
By sentiment analysis Support-RX.com is a trustworthy Internet pharmacy that provides healthcare services to patients across Europe and the USA. With its ordering options, treatment selection, and patient focus, this pharmaceutical vendor is a choice for patients and caregivers seeking convenience and accessibility in healthcare solutions and final customer satisfaction.
Online Pharmacy Benefits
Support-RX.com offers several benefits for their users, making it a notable choice. Advantages:
| Benefit | Description |
|---|---|
| Customer Care | Support-RX.com provides a customer support team that is reachable via phone and live chat, ensuring assistance. |
| Access to Medications | The platform allows quick access to prescription medications, eliminating the need for long waits at pharmacies. |
| Range of Treatments | Offers 700+ medications for 79 different conditions, including male and female health, chronic and acute conditions. |
| Subscription Options | Patients can choose regular delivery through subscription plans or opt for one-time orders. |
| Expert Medical Team | The service is backed by a team of skilled medical professionals who evaluate patient data thoroughly. |
| Transparent Price | Positive reviews highlight pricing transparency, allowing patients to understand costs upfront. |
| Doctor Consultations | Users can consult with doctors immediately, enhancing the treatment process. |
| Medication Sources | Medications are sourced from reputable international distributors and manufacturers, ensuring quality. |
| Patient-Centric Approach | The primary goal is to defend patient interests while providing comprehensive treatment. |
Legitimacy and Regulations
Support-RX.com is a pharmaceutical business that has been verified by several regulatory bodies and organizations, including PharmacyChecker, Verified International Online Pharmacies (VIPPS), and the National Association of Boards of Pharmacy (NABP). These organizations are dedicated to ensuring that online pharmacies meet the highest standards of quality, safety, and legitimacy. By getting verification by these organizations, the platform demonstrates its commitment to providing patients with safe and effective medications.
The e-pahrmacy follows regulations set by the Drug Enforcement Administration (DEA) for controlled substances and the Food and Drug Administration (FDA) guidelines. Their adherence to these regulations ensures that they operate within legal frameworks and maintain high standards for medication safety.
The drugstore has also been certified by LegitScript, a leading verification service that evaluates internet pharmacies for legitimacy and compliance with industry standards. This certification is a testament to the pharmacy's dedication to meeting the highest standards of quality and safety. Customers can trust that they are receiving pharmaceuticals from a legitimate and reputable online pharmacy that has been verified by multiple organizations in the U.S. and the world.
Website Security & Privacy
SSL Certificates and Data Encryption
The security of customer data is a top priority. The website is secured with SSL (Secure Socket Layer) certificates, which encrypt all data transmitted between the customer and the pharmacy's servers. This encryption ensures that sensitive information, such as personal details and payment data, is protected from unauthorized access. The platform's use of SSL certificates is evident through the presence of "https" in the website URL, along with a padlock symbol, indicating a secure connection.
Privacy Policy
The mail-order pharmacy has a comprehensive privacy policy that outlines how customer data is collected, used, and protected. The policy is transparent, clearly stating that personal information will not be shared with third parties without customer consent, except in cases where it is necessary for order fulfillment or legal compliance. The privacy policy also details the measures taken to safeguard customer data, including the use of secure payment gateways and adherence to data protection regulations such as the Health Insurance Portability and Accountability Act (HIPAA).
Overall Security Assessment
The overall security of the website is robust, with multiple layers of protection in place to secure customer information. The pharmacy employs industry-standard security protocols, making it safe for customers to provide personal and payment information when placing orders.
Customer Reviews and Ratings
Consumer reviews, credibility ratings, experiences and complaints can provide evaluation for an e-pharmacy's reliability, customer service, and product quality.
Customer feedback can indicate potential issues with an internet pharmacy, such as customer care, shipping time, or quality of pharmaceuticals.
By reading customer testimonials or complaints on Reddit or Facebook, adult consumers can make decisions about which e-pharmacy to use and which medications to purchase.
| Platform | Rating | Positive Reviews % | Number of Reviews | Last Updated |
|---|---|---|---|---|
| TrustPilot | 4.7/5 (Excellent) | 86% | 204 | 2024-06-20 |
| SiteJabber | 4.2/5 (Good) | 80% | 132 | 2024-06-16 |
| Consumer Reports | 4.5/5 (Trusted) | 89% | 334 | 2024-06-29 |
| Google Reviews | 4.4/5 (Good) | 80% | 89 | 2024-07-11 |
| BBB | A+ (Accredited) | 94% | 55 | 2024-02-15 |
| Overall Trust Score: 4.49/5 (Trusted) | ||||
Trustpilot: A well-established review platform that allows consumers to leave reviews and ratings for online pharmacies.
Sitejabber: A review platform that aggregates reviews from multiple sources, providing a comprehensive view of an online pharmacy's reputation.
Consumer Reports: A non-profit organization that provides ratings and reviews for online pharmacies, based on factors such as quality and customer service.
Google Reviews: Google's review platform allows consumers to leave reviews and ratings for online pharmacies, which can be helpful in evaluating a pharmacy's reputation.
BBB (Better Business Bureau): A non-profit organization that provides ratings and reviews for online pharmacies, based on consumer complaints and feedback.
Pharmaceutical Treatment Options (Medication Offerings)
Support-RX.com offers a diverse assortment of medications and health products tailored to various health needs, with a particular focus on chronic diseases and acute conditions. This makes it a valuable resource for patients who require ongoing treatment for conditions such as diabetes, hypertension, asthma, and high cholesterol. The pharmacy provides both brand-name and generic alternatives, allowing customers to choose medications that best fit their needs and financial situations.
- Chronic diseases: diabetes, hypertension, arthritis, and more
- Acute conditions: asthma, allergies, and respiratory infections
In addition to chronic and acute conditions, the business also specializes in men's health, offering medications for conditions such as erectile dysfunction, hair loss, and testosterone replacement therapy. The availability of these medications underscores the pharmacy's commitment to addressing common health concerns that may require ongoing treatment and management.
For example:
- Metformin (generic) for diabetes: $4 for a 30-day supply (500mg)
- Lisinopril (generic) for hypertension: $9 for a 90-day supply (10mg)
- Amoxicillin (generic antibiotic): $10 for a 10-day course (500mg)
Prescription requirements: e-pharmacy strictly adheres to prescription regulations. Customers must provide a valid prescription from a licensed healthcare provider for all prescription medications. The pharmacy employs a thorough verification process, contacting prescribing physicians when necessary to confirm prescriptions.
Price Comparison
When comparing prices, the e-commerce platform is generally more affordable than traditional retail and community pharmacies. The e-pharmacy's direct-to-consumer model eliminates the middleman, allowing it to offer competitive pricing on a wider range of medications. Customers can often find significant savings on both generic and brand-name drugs compared to retail pharmacy prices.
Medication Sourcing, Quality Control and Customer Safety
Sourcing medications from India has become popular among U.S. healthcare providers due to the country's pharmaceutical industry and its ability to deliver health solutions. India is home to pharmaceutical companies such as Cipla, Sun Pharma, Lupin Limited, Dr. Reddy's Laboratories, and Aurobindo Pharma. These companies have large-scale production capabilities and their established, trusted reputation within the industry. They excel in producing generic drugs that meet quality control standards, making them a source for medications required by healthcare systems around the world.
Regulatory compliance and adherence to safety standards are components of the Indian pharmaceutical sector, ensuring that medications meet quality benchmarks. The Central Drugs Standard Control Organization (CDSCO) plays a pivotal role in drug safety in India. This regulatory body ensures that pharmaceutical products from companies like Cipla and Sun Pharma adhere to safety and efficacy standards for market release. The Indian Pharmacopoeia Commission (IPC) sets forth guidelines for drug quality, supporting the credibility of Indian pharmaceuticals.
Support-Rx.com sources their pharmaceuticals from Indian pharmaceutical companies. These companies operate similarly to U.S. manufacturers like Pfizer, Johnson & Johnson, Merck & Co. and their medicines are approved by both the FDA (U.S. Food and Drug Administration) and EMA (European Medicines Agency). This ensures that e-commerce platform can offer medications that are both reliable and meet global safety standards.
Support-Rx.com partners with reputable drug manufacturers among Indian pharmaceutical industry:
- Ajanta Pharma
- Cipla
- Dabur
- Ranbaxy
- Sun Pharma
- TTK Group
- USV
- Dr. Reddy's Laboratories
- Lupin Limited
- Aurobindo Pharma
Insurance Coverage & Payment Options
Internet drugstore does not accept insurance. This means all purchases are out-of-pocket expenses for customers. While this may result in higher costs for some patients, it can potentially lead to savings for others, especially for generic medications or when insurance co-pays are high.
Payment options include:
- Debit and Credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Health Savings Account (HSA) and Flexible Spending Account (FSA) cards
The lack of insurance acceptance is a significant drawback for many potential customers, particularly those managing chronic conditions who rely on insurance coverage for their medications.
Shipping Companies & Delivery
| Shipping Method | Delivery Time | Free Delivery Threshold | Airmail Delivery Details |
|---|---|---|---|
| Registered Airmail | 14-21 business days | $200+ | Orders are sent discreetly and left in the mailbox. The usual delivery timeline is up to three weeks. |
| EMS (Express Mail Service) airmail | 7-10 business days | $300+ | Provides a faster service with a tracking code. The tracking number becomes active within 4 business days after shipment. |
Automatic Pharmaceutical Refills
E-pharmacy offers an automatic refill service for customers managing chronic conditions. Key features include:
- Easy enrollment: Customers can opt-in during the checkout process or by contacting customer service.
- Customizable schedule: Refills can be set at intervals that match the customer's prescription (e.g., every 30, 60, or 90 days).
- Reminders: The pharmacy sends email notifications before processing each refill, allowing customers to make changes if needed.
- Flexibility: Customers can pause, modify, or cancel the service at any time without penalty.
This pharmacetical service can be particularly beneficial for patients with chronic conditions, helping to ensure medication adherence and reducing the risk of running out of important prescriptions.
Online Doctor Consultation Costs
The platform does not offer direct online doctor consultations. Customers must obtain prescriptions from their own healthcare providers. While this ensures proper medical oversight, it may be less convenient for some customers compared to online pharmacies that offer integrated telemedicine services.
Mobile Application
The e-pharmacy does not offer a dedicated mobile application. Customers can access the website through mobile browsers, but the lack of a specialized app may be a drawback for users who prefer the convenience and features typically associated with pharmacy apps (e.g., easy prescription management, refill reminders, medication tracking)
Consumer Satisfaction
Based on the in-depth sentiment analysis, Support-Rx.com appears to provide a satisfactory service for many consumers, particularly those seeking affordable generic medications for chronic conditions. The pharmacy's strengths lie in its competitive pricing, wide range of generic options, and legitimate accreditations.
However, the lack of insurance acceptance is a significant limitation that may deter many potential customers. Additionally, the absence of a mobile app and integrated telemedicine services may make HealthWarehouse.com less appealing to tech-savvy consumers or those seeking a more comprehensive online healthcare experience.
Support-Rx.com is a viable option for price-conscious consumers willing to pay out-of-pocket for their medications, particularly those managing chronic conditions or seeking common antibiotics. However, patients with complex medication needs or those who rely heavily on insurance coverage may find the service less suitable for their needs.
Medication Costs in United States and Cheaper Alternatives
Medication costs in the USA have been a burden for consumers, for patients relying on prescription medications for chronic diseases even after Prescription drug list prices and American health care reform debate (2009). These drug costs are influenced by several factors, including patent protections, marketing expenses, and the role of stakeholders in the healthcare system. The price point of pharmaceuticals in the USA is higher in comparison to other countries like Canada and Europe, where reference pricing is used to set drug prices for affordability.
The lack of price regulation and the role of private insurance companies complicate the prescription costs. Americans, senior citizens under the U.S. Medicare program, struggle to afford their medications, leading to adverse health outcomes and increased healthcare costs due to complications that could have been avoided with proper medication adherence.
Given the high cost of medications in the USA, many consumers are turning to e-pharmacies like support-rx.com to find more affordable options. Support-rx.com offers a range of prescription drugs at normal prices better than in U.S. community pharmacies. This is possible due to their ability to source medications from countries with more regulation and transparent price structures, such as Canada and India. E-pharmacies often have lower overhead costs, allowing them to pass these savings on to consumers. By purchasing from support-rx.com, Americans and Europeans can access the prescription drugs they need without the financial strain, ensuring medication adherence to medical treatment plans and improving overall health outcomes.
Frequently Asked Questions (FAQ)
- Q: Is Support-Rx.com a legitimate online pharmacy, and what are its accreditations?
- A: Yes, Support-Rx.com is a legitimate online pharmacy that has been verified by several regulatory bodies and organizations, including PharmacyChecker, Verified International Online Pharmacies (VIPPS), and the National Association of Boards of Pharmacy (NABP). Additionally, it has been certified by LegitScript, a leading verification service that evaluates internet pharmacies for legitimacy and compliance with industry standards.
- Q: What types of medications does Support-Rx.com offer, and are they sourced from reputable manufacturers?
- A: Support-Rx.com offers a diverse assortment of medications and health products tailored to various health needs, including chronic diseases and acute conditions. They source their medications from reputable Indian pharmaceutical companies, such as Cipla, Sun Pharma, and Lupin Limited, which operate similarly to U.S. manufacturers and adhere to global safety standards.
- Q: How does Support-Rx.com ensure customer safety and protect sensitive information?
- A: Support-Rx.com prioritizes customer safety and security by using SSL (Secure Socket Layer) certificates to encrypt all data transmitted between the customer and the pharmacy's servers. They also have a comprehensive privacy policy that outlines how customer data is collected, used, and protected, and adhere to data protection regulations such as the Health Insurance Portability and Accountability Act (HIPAA).
- Q: Does Support-Rx.com accept insurance, and what payment options are available?
- A: No, Support-Rx.com does not accept insurance, which means all purchases are out-of-pocket expenses for customers. However, they offer various payment options, including debit and credit cards, PayPal, and Health Savings Account (HSA) and Flexible Spending Account (FSA) cards.
- Q: Can I get automatic refills for my medications, and how does the refill service work?
- A: Yes, Support-Rx.com offers an automatic refill service for customers managing chronic conditions. The service is easy to enroll in, and customers can customize their refill schedule to match their prescription intervals. The pharmacy also sends email notifications before each refill to remind customers and ensure they never run out of their medications.
Disclaimer
The content on this website, including assessments and suggestions for pharmacies, is provided for general knowledge purposes only. It is not meant to replace the advice of a medical professional, nor should it be used to make decisions about your health without consulting a qualified healthcare provider.
The opinions and experiences shared on this website are those of individual users and do not represent the views of any medical or health organization. The accuracy of the content cannot be guaranteed and may not reflect the latest medical research or best practices. Always consult with a qualified healthcare provider before making any decisions about your health, and do not rely solely on the information presented on this website.
About Author
Elaine Waller, PharmD
Dr. Elaine Waller has substantial experience in domestic and international regulatory affairs, and in clinical research. Vice President of Regulatory Affairs and Quality Assurance. Prior to joining Sonus Pharmaceuticals in July 2003, she was Chief Operating Officer at Radiant Research, a clinical site management organization. Dr. Waller's previous experience includes senior positions in regulatory affairs and clinical research at Hoechst Marion Roussel and Marion Merrell Dow. She began her career in academia at the University of Texas at Austin where she held teaching positions in both graduate and undergraduate pharmacy education and was Assistant Director of Clinical Research at the Drug Dynamics Institute. Dr. Waller received a B.S. in Pharmacy and a Doctor of Pharmacy from the University of Missouri - Kansas City, and an M.B.A. from Rockhurst University.
